Privacy policy.

Who we are

DH Eco Solutions Ltd is responsible for the EcoStamp website and acts as the data controller for the personal information described in this policy.

Information we may collect

Depending on how you interact with EcoStamp, we may collect:

• your name, email address, telephone number, job title, organisation and business contact details;
• information included in contact forms, emails, telephone calls or other correspondence;
• information about your site, commercial bins, collections, uplift charges, waste operation and pilot interest;
• calculator inputs and the current-cost baseline or hypothetical comparison generated from those inputs;
• information relating to investor, engineering, manufacturing, supplier, operator or strategic-partner discussions;
• technical information such as IP address, browser, device, referring pages, approximate location and website activity;
• cookie preferences and information collected through permitted storage or access technologies;
• records required for legal, accounting, security or administrative purposes.

Please do not submit special-category personal data, confidential employee information or information about identifiable third parties through the calculator or general enquiry forms unless it is necessary and you are authorised to provide it.

How we collect information

We may collect personal information:

• directly from you when you contact us or submit a form;
• when you use the EcoStamp current-cost calculator;
• during operator discovery, investor, supplier, engineering or commercial discussions;
• automatically when you use the website, subject to your cookie choices and applicable law;
• from publicly available business sources, professional networks or a colleague who introduces you;
• from service providers supporting our website, communications and business administration.

How and why we use personal information

Where we rely on legitimate interests, we consider whether our use of the information is necessary, proportionate and balanced against the rights and interests of the individual concerned.

Calculator submissions

The EcoStamp calculator uses the operating information you enter to generate an indicative current waste-collection cost baseline. It may also show an optional hypothetical percentage comparison selected by you.

When you ask for the result to be emailed, the submission may be sent to the email address you provide and to EcoStamp. We may use the submission to:

• deliver the result you requested;
• respond to questions about your current operation;
• understand commercial operator requirements and patterns at an aggregated level;
• assess interest in future feasibility work or measured pilot discussions;
• maintain an appropriate record of the enquiry.

Cookies and website technologies

The website may use cookies and similar storage or access technologies. These may include:

• strictly necessary technologies required for security, forms, preferences and basic website operation;
• analytics technologies used to understand how visitors use the website;
• embedded-content technologies used by services such as YouTube when you interact with embedded content;
• marketing technologies, if these are introduced and you have provided any consent required by law.

Non-essential technologies should not be used before any consent required by law has been obtained. You can manage your choices through the website’s cookie controls and through your browser.

A separate cookie policy or cookie-preference panel may provide further details about the individual technologies in use, their providers and their durations.

Who we may share information with

We may share personal information where reasonably necessary with:

• website hosting, email, IT, security, analytics and form-service providers;
• professional advisers such as solicitors, accountants, insurers and technical consultants;
• engineering, design, manufacturing, research or pilot partners where relevant to a discussion and subject to suitable confidentiality and data-protection arrangements;
• prospective investors, funders, purchasers or strategic partners during appropriate due diligence;
• public authorities, regulators, courts or law-enforcement bodies where disclosure is required or permitted by law;
• another organisation involved in a genuine business restructuring, acquisition, investment or transfer, subject to appropriate safeguards.

We require service providers processing personal information on our behalf to use it only for agreed purposes and to protect it appropriately.

We do not sell or rent personal information.

International data transfers

Some technology and service providers may process information outside the United Kingdom. Where personal information is transferred internationally, we will take reasonable steps to ensure that an approved transfer mechanism and appropriate safeguards are used where required.

Depending on the provider and destination, safeguards may include UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to approved standard contractual clauses or another lawful transfer mechanism.

How long we keep personal information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, security and dispute-resolution requirements.

Retention periods may be shortened or extended where necessary to meet legal obligations, establish or defend legal claims, resolve a dispute or respond to an active regulatory matter.

How we protect information

We use reasonable organisational and technical measures designed to protect personal information against unauthorised access, loss, alteration, disclosure or misuse.

These measures may include access controls, secure hosting, software maintenance, authentication, backups, limited internal access and contractual protections with relevant service providers.

No internet transmission or storage system can be guaranteed to be completely secure. Please avoid sending highly sensitive or confidential information through general website forms.

Your data-protection rights

Depending on the circumstances and the lawful basis involved, you may have the right to:

• be informed about how your personal information is used;
• request access to personal information held about you;
• ask for inaccurate or incomplete information to be corrected;
• ask for personal information to be erased;
• ask us to restrict how personal information is used;
• object to processing based on legitimate interests or to direct marketing;
• receive certain information in a structured, commonly used and machine-readable format;
• withdraw consent at any time where processing is based on consent;
• complain to the Information Commissioner’s Office.

These rights are not absolute and exemptions may apply. We may need to confirm your identity before responding. We will normally respond within the period required by data-protection law.

Marketing communications

We may send relevant business-to-business communications where permitted by law and where our interests are not overridden by your rights. Where consent is required, we will ask for it.

You can opt out of marketing at any time by using an unsubscribe option where provided or by emailing info@ecostamp.uk.

Opting out of marketing will not prevent us from sending essential service, enquiry, legal or administrative communications.

Third-party websites and embedded services

The EcoStamp website may contain links to external websites or embedded services such as YouTube. Those organisations may collect information under their own privacy policies and cookie practices.

We are not responsible for the privacy practices of third-party websites. Please review their policies before providing personal information or interacting with embedded content.

Children’s information

EcoStamp is a business-focused website and is not intended for children. We do not knowingly seek to collect personal information from children through this website.

Please contact us if you believe a child has provided personal information through the website so that we can investigate and take appropriate action.

Changes to this policy

We may update this privacy policy to reflect changes to the website, our services, our data practices or applicable law. The updated version will be published on this page with a revised “last updated” date.

Where a change is significant and appropriate, we may also provide an additional notice.